Refund & Returns Policy
Last updated: 11/09/2026
Thank you for supporting my small business. Please review this policy carefully before placing an order.
Returns & Change of Mind
You may cancel your order within 14 days of receiving your wax melts, without providing a reason. You will then have a further 14 days to return the items.
Returned items must be in their original condition and, where possible, in their original packaging. You are responsible for return postage costs for change-of-mind returns.
Once the returned items have been received and inspected, your refund will be issued within 14 days using the original payment method.
Damaged or Incorrect Items
If your wax melts arrive damaged, faulty or incorrect, please contact us promptly and provide photographs of the item and its packaging.
Where appropriate, we will offer a replacement, repair or refund in accordance with your statutory consumer rights. We will cover return postage costs for faulty, damaged or incorrect items.
For hygiene and safety reasons, sealed products may not be eligible for cancellation once unsealed, where legally permitted.
Personalised or made-to-order wax melts may also be excluded from cancellation unless they are faulty or not as described.
Faulty Products
This policy does not affect your statutory consumer rights. Faulty or misdescribed products may qualify for repair, replacement or a refund under applicable UK consumer law.
Contact
Business name: Woodwards Wax Melts
Email: stacey@woodwardswaxmelts.co.uk
Business address: 4 Tom Turley Close , Watton, Norfolk, IP25 6GU
Need help?
Contact us at stacey@woodwardswaxmelts.co.uk for questions related to refunds and returns.